Privacy Policy

Freedom Stone + Pondscapes ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website freedompondscapes.com or contact us for services.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information: name, phone number, email address, and ZIP code when you submit a quote request or contact form.
• Project information: details you share about your outdoor space, project vision, budget, or timeline.
• Communications: emails, phone conversations, and text messages between you and our team.

We also automatically collect certain information when you visit our website:

• Usage data: pages viewed, time spent on pages, referring source, browser type, device type, and IP address.
• Cookies and similar technologies: we use cookies to remember your preferences, analyze site traffic (via Google Analytics), and improve our services.

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and provide the services you request.
• Communicate with you about your project, appointments, and next steps.
• Improve our website, services, and marketing.
• Send you occasional emails about pond care tips, project inspiration, and seasonal maintenance reminders (only if you subscribe to our newsletter).
• Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our business (e.g., email hosting, CRM software, phone services). These providers are contractually required to protect your information.
• Landscape designers and subcontractors working on your project, only as needed to complete the work.
• Financing partners if you request financing options for your project.
• Legal authorities when required by law, court order, or to protect our legal rights.

4. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of your information (subject to legal retention requirements).
• Opt out of marketing communications at any time by clicking "unsubscribe" in any email we send.

To exercise these rights, contact us at info@freedompondscapes.com or 816-304-1415.

6. Cookies

Our website uses cookies for functionality and analytics. You can control cookies through your browser settings. Disabling cookies may affect how the site functions for you.

We use Google Analytics to understand how visitors use our site. Google's use of data is governed by their own privacy policy.

7. Third-Party Links

Our website may contain links to third-party sites (Facebook, Instagram, YouTube, Google Reviews). We are not responsible for the privacy practices of those sites. Please review their privacy policies.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent changes. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us: